Support

We usually reply within 1–2 business days.

Questions, a wrong price, a card that won't scan, or an idea? Write to us — a screenshot helps a lot.

Frequently asked questions

A card was recognized incorrectly

Tap “Not your card?” on the result screen to pick the right one or search by name. Good light, a flat card and the whole card inside the frame help the most.

The price looks wrong

Prices come from market data and can lag behind for rare or new cards. Open the card in your deck and tap “Edit price” to set your own price — it will stay until you reset it.

How do I cancel my subscription?

Subscriptions are managed by Apple: open Settings on your iPhone → your name → Subscriptions → TCG Card Scanner → Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged.

How do I restore my purchase on a new iPhone?

Open the Pro screen in the app and tap “Restore Purchases”, signed in with the same Apple ID.

Is my collection backed up?

Your collection is stored on your device and synced through your own iCloud account when iCloud is on for TCG Card Scanner. We can't see it.

How do I delete my data?

Deleting a card or deck in the app removes it (and from your iCloud). Deleting the app removes local data. To remove a deck you shared by link, or anything else, email us.